ITIL v3 Service Operation

The ITIL® v3 (version 3) SO (Service Operation) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Operation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL v3 Service Transition

The ITIL® v3 (version 3) ST (Service Transition) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Transition Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL v3 Service Design

The ITIL® v3 (version 3) SD (Service Design) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Design Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL v3 Service Strategy

The ITIL® v3 (version 3) SS (Service Strategy) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Strategy Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL v3 Planning, Protection and Optimization

The ITIL® v3 (version 3) PPO (Planning, Protection & Optimization) course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL v3 Service Offerings and Agreements

The ITIL® v3 (version 3) SOA (Service Offerings & Agreements) course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL® v3 Service Offerings & Agreements Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

CompTIA Project+项目管理课程

本课程针对美国CompTIA Project+项目经理标准设计,并采用 Element K 开发的CompTIA Project+官方项目管理教材。课程覆盖了项目管理整个生命周期,包括从初期和计划开始、执行、验收、技术支持和结束各个环节。为项目经理提供了按时在预算内完成项目所需要的技能,同时在项目团队成员之间创建出一种公共项目管理语言。课程已经列入“上海市信息专业技术人才知识更新工程”。