课程概述：
OS X Mountain Lion Support Essentials是一门为期3天的实战课程，课程深入讲解了OS X 10.8 Mountain Lion的排错技巧。课程不仅广泛涉及OS X 10.8 Mountain Lion的各项功能，更让学员掌握如何有效支持OS X 10.8 Mountain Lion系统用户的最佳方法。课程通过授课和动手实验的结合，让学生获得真实的工作经验。
培训对象：
- Help desk专家、技术主管、技术服务人员以及其他需要支持Mac系统用户的技术人员
- 为使用Mac的企业提供IT支持的技术人员
- 管理运行Mac OS X系统的计算机网络的技术主管或超级用户，例如管理教室网络及计算机的老师和技术专家
学习目标：
- 故障诊断排除流程以及如何利用各种工具和支援来更有效的处理问题
- 深入掌握Mac OS X 10.8 Mountain Lion的各种特色，包括如何查找更多信息
- 如何准备ACSP认证（Apple Certified Support Professional）
预备知识：
拥有基本的Mac OS X知识和计算机知识
课程大纲：
- Part 1: Installation
Prepare and partition the drive, install OS X Mountain Lion, use the installer log files to verify a successful installation, configure OS X Mountain Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem. - Part 2: User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault. - Part 3: File Systems
File systems supported by OS X Mountain Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management. - Part 4: Data Management
The root volume, file system layout, preferences, frameworks, file types unique to OS X Mountain Lion (i.e., resource forks and packages), Spotlight, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine. - Part 5: Applications and Processes
Applications supported in OS X Mountain Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp. - Part 6: Network Configuration
Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements. - Part 7: Network Services
Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues.
Enabling network services on a OS X Mountain Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues. - Part 8: Peripherals and Printing
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues. - Part 9: System Startup
Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.
培训时间：
周末班50课时（每课时30分钟），共5周，每周1次（9AM-12PM & 1PM-3PM 或 3:30PM-5:30PM & 6:30PM-9:30PM）。
脱产班48课时（每课时30分钟），连续3天（9AM-12PM & 1PM-6PM）。
考核及证书：
通过 OS X Support Essentials 10.8（编号：9L0-412）认证考试的，由Apple公司颁发ACSP（Apple Certified Support Professional）国际认证证书。
