MACOS SUPPORT ESSENTIALS 强化营（ACSP认证在线学习课程）

课程概述：
macOS Support Essentials是一门在线学习课程，课程深入讲解了macOS的排错技巧。课程不仅广泛涉及macOS的各项功能，更让学员掌握如何有效支持macOS系统用户的实践方法。课程通过授课和动手实验的结合，让学生获得真实的工作经验。

培训对象：

• 需要取得认证的苹果销售、服务技术支持工程师
• 有经验的Help desk专家、技术主管、技术服务人员以及其他需要支持Mac系统用户的技术人员
• 为使用Mac的企业提供IT支持的技术人员
• 管理运行Mac系统的计算机网络的技术主管或超级用户，例如管理教室网络及计算机的老师和技术专家

学习目标：

• macOS故障诊断排除流程
• 如何利用macOS的各种工具和资源进行排错
• 深入掌握macOS的各种特色和功能，包括如何查找更多信息
• 如何准备ACSP认证（Apple Certified Support Professional）

预备知识：
拥有基本的Mac系统知识和计算机知识

课程大纲：

• Installation and Configuration
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.

• User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.

• File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

• Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

• Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.

• Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.

• Network Services
Participants manage network services, host sharing, and a personal firewall.

• System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

培训方式：
线上视频课程+线上模拟练习。

考核及证书：
通过 macOS Support Essentials认证考试的，由Apple公司颁发ACSP（Apple Certified Support Professional）国际认证证书。