作者： Qgenius

ITIL课程

ITIL® v3 Awareness

ITIL® v3 Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL v3.

ITIL课程

ITIL v3 Release, Control and Validation

The ITIL® v3 (version 3) RCV (Release, Control & Validation) course is part of the ITIL®v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL® v3 Release, Control & Validation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL课程, IT管理课程, IT课程, 培训课程

ITIL v3 Managing Across the Lifecycle

The ITIL® v3 (version 3) MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL v3 Managing Across the Lifecycle exam. The course prepares candidates to take the ITIL® v3 Managing Across the Lifecycle Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace. This certification completes the ITIL v3 Intermediate Lifecycle and Capability streams by focusing on the knowledge required to implement and manage the necessary skills associated with the use of the Service Lifecycle.

ITIL课程

ITIL v3 Continual Service Improvement

The ITIL® v3 (version 3) CSI (Continual Service Improvement) course is part of the ITIL®v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Continual Service Improvement Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL课程

ITIL v3 Service Operation

The ITIL® v3 (version 3) SO (Service Operation) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Operation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL课程

ITIL v3 Service Transition

The ITIL® v3 (version 3) ST (Service Transition) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Transition Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL课程

ITIL v3 Service Design

The ITIL® v3 (version 3) SD (Service Design) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Design Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

ITIL课程

ITIL v3 Service Strategy

The ITIL® v3 (version 3) SS (Service Strategy) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Strategy Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.