Course Description:
ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® v3 qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.
The Service Lifecycle stream focuses on ITIL V3 practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.
The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.
The ITIL® v3 (version 3) MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL v3 Managing Across the Lifecycle exam. The course prepares candidates to take the ITIL® v3 Managing Across the Lifecycle Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace. This certification completes the ITIL v3 Intermediate Lifecycle and Capability streams by focusing on the knowledge required to implement and manage the necessary skills associated with the use of the Service Lifecycle.
Course and Learning Objectives:
At the end of this course, you will learn:
- Managing the planning and Implementation of IT Service Management
- Lifecycle positioning and transition
- How to achieve business value with people, process and function
- Challenges, Critical Success Factors and risks to service management
- Risk Management
- Lifecycle project assessment
- Management of strategic change
- Understanding complementary industry guidance
Course Approach:
Participants will learn to implement, manage and improve Service Management according to ITIL v3 best Practices. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL v3 Intermediate Managing Across the Lifecycle certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood�s integrated case study deepens the participant�s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.
Course Student Material:
Students will receive an ITIL V3 Managing Across the Lifecycle classroom workbook containing all of the presentation materials, course notes, case study and sample exams.
Certificate:
ITIL® v3 Managing Across the Lifecycle
Duration:
5 days
Course Delivery:
Classroom or Virtual Classroom
Reference Materials:
Core set of 5 ITIL books.
About the Examination:
Exam Format:
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%
Exam Delivery: Online or paper based
Exam Duration: 90 minutes
Open/Closed Book: Closed Book
Prerequisites:
An ITIL v3 Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications.
Credits:
Upon successfully achieving the ITIL v3 Managing Across the Lifecycle certificate, students earn 5 credits in the ITIL® v3 qualification scheme.
Project Management Institute �Professional Development Units (PDUs) = 28
Target Audience:
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.
