Course Description:
ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® v3 qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.
The Service Lifecycle stream focuses on ITIL V3 practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.
The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.
The ITIL® v3 (version 3) ST (Service Transition) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Transition Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
Course and Learning Objectives:
At the end of this course, you will learn:
- Service Transition principles
- Change Management within Service Transition
- Implementation and Improvement concepts
- Service Transition Activities and Processes
- Designing supporting systems, especially the Service Portfolio
- Technology Considerations
- Management of Cultural change, risks and value
Course Approach:
Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Transition stage of the Service Lifecycle. This lifecycle stage focuses on putting services into operation without disruptions to the business. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL v3 Intermediate Service Transition certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood�s integrated case study deepens the participant�s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.
Course Student Material:
Students will receive an ITIL V3 Service Transition classroom workbook containing all of the presentation materials, course notes, case study and sample exams.
Certificate:
ITIL® v3 Service Transition
Duration:
4 days
Course Delivery:
Classroom or Virtual Classroom
Reference Materials:
Core set of 5 ITIL books.
About the Examination:
Exam Format:
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%
Exam Delivery: Online or paper based
Exam Duration: 90 minutes
Open/Closed Book: Closed Book
Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.
Credits:
Upon successfully achieving the ITIL v3 Service Transition certificate, students earn 3 credits in the ITIL® v3 qualification scheme.
Project Management Institute �Professional Development Units (PDUs) = 28
Target Audience:
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application
